د اړیکې معلومات

Last updated: 21 September 2026

At Asel Bazar, we are committed to providing accessible and reliable customer support. Whether you have a question about our products, need assistance placing an order, or want information about an existing purchase, our team is here to help.

You can contact us using any of the methods below.

1. Business Information

Business Name: Asel Bazar

Website: aselbazar.com

Business Address: Mirwais Maydan Commercial Market, District 5, Central Kabul, Afghanistan.

2. Customer Service Contact Details

Phone: 074 777 7447

Email: info@aselbazar.com

WhatsApp: Contact us through the WhatsApp chat button available on our website.

Online Contact Form: You can also send us a message through our Contact Us page.

For inquiries regarding an existing order, please provide your order number and contact information so we can assist you more efficiently.

3. Business Hours

Our regular customer service hours are:

Saturday–Thursday: 8:00 AM–8:00 PM (Afghanistan Time)

Friday and Public Holidays: Regular customer service may be unavailable.

Our automated WhatsApp support is available 24 hours a day, 7 days a week to assist with common questions.

Inquiries requiring assistance from a customer service representative will be addressed during our regular business hours.

4. Order Confirmation and Delivery Assistance

After you place an order through our website, we will contact you through WhatsApp to review and confirm your order details.

Please ensure that the phone number you provide during checkout is accurate and accessible.

If you need to make changes to an order, update your delivery information, or request a cancellation, contact us through WhatsApp as soon as possible.

For additional information about delivery times, charges, and order cancellations, please refer to our Shipping Policy.

5. Product Information and Customer Support

If you have questions about product availability, sizing, authenticity, pricing, or other product details, please contact our customer support team before placing your order.

We encourage customers to review the product descriptions and size guides available on our website to help them make informed purchasing decisions.

6. Feedback and Complaints

We welcome customer feedback and take concerns about our products and services seriously.

If you have a complaint or wish to report a problem with an order, please contact us through WhatsApp, email, or our online contact form.

Where relevant, include your order number, a description of your concern, and supporting photographs or information.

Our team will review your inquiry and respond as soon as reasonably possible.

7. Privacy and Personal Information

Information you provide when contacting Asel Bazar will be handled in accordance with our Privacy Policy.

Please do not send passwords, payment card details, or other unnecessary sensitive information through WhatsApp, email, or our contact form.